What connects outside it
An on-premise installation is not disconnected, and we would rather list its connections than pretend there are none. This is what leaves the machine. The same list is written into the data processing agreement each customer signs, and we check it by packet capture before go-live.
Some components we ship have usage reporting built in by their makers. We are switching it off in the shipped configuration and re-running the packet capture before the next go-live; this page will be updated when that is done.
Your team's connection to Seesa
People open Seesa in a browser at a company address on seesa.ai. That connection travels through Cloudflare's network, which checks each sign-in and carries the traffic to the installation through an outbound tunnel. The encryption from the browser ends at Cloudflare's edge, so Cloudflare can see that traffic in transit. The models, company memory and files stay on the machine. If your security policy does not allow a third party in that path, tell us before go-live.
Connected systems
Connections to the systems you authorise, such as Microsoft 365, Google Workspace or Slack, go to those providers under your own authorisations, as they would for any software that reads them.
Web search and browsing
When a person or a routine asks Seesa to look something up, its agents search and read the public web from your internet connection. This can be switched off for your installation.
Health heartbeat
Every five minutes the installation tells Pentatonic its uptime, load, memory, disk, GPU and software versions, so we see faults early. It carries no company data. We can turn it off on request, at the cost of slower fault detection.
Software updates
The installation checks Pentatonic's software registry for new releases, pinned by content hash, and downloads them. It uploads nothing. You can ask for updates to be applied only on your approval.
Remote support
Named Pentatonic engineers support the installation over a remote connection. Console sessions are recorded, including what the engineer types, and the recordings are stored with Cloudflare for the period set in your data processing agreement. A standing administrative path also exists so we can recover a machine that cannot be reached any other way. It can be turned off for your installation, and it turns itself back on only if the machine restarts locked and unreachable.